Tag Archive: food bank client

  1. What happens to food after it’s donated?

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    The journey of a food donation

    Have you ever wondered what happens after you drop off food at North York Harvest Food Bank?

    Lettuce give you an example…

    A man wearing a green branded shirt stands at the back of the warehouse next to boxes of food being delivered.

    Our community partner Future Fresh Farms arrives at the warehouse on a Friday morning with a generous donation of their fresh, locally grown lettuce! They turn unusable, grey commercial space in Toronto into urban vertical farms to produce aeroponically grown food.

    Over the past three months they have contributed 1,062 lbs of fresh produce to fight food insecurity and support our community!

    A person wearing a red North York Harvest Food Bank shirt holds lettuce in a warehouse setting.

    Once food arrives, our Operations team receives the items, weighs, and tracks them so we know how much food we have on hand to distribute, how long we’ve had it, and when/where it will be delivered to support individuals and families in need.

    People sort through food items in a food bank warehouse.

    For non-perishable items dropped off from food drives or partner organizations, they’re added into the donation bins in our sort room to be inspected for safety by our diligent volunteers, and then sorted into boxes by category.

    North York Harvest supports 30,000 clients in meeting their food needs every month, so food has to move in and out of the warehouse quickly and efficiently – especially perishable items like lettuce!

    Each week we distribute about 46,000 lbs of food across our four community food spaces and our network of 37 partner agencies.

    En Route

    The lettuce is loaded up first thing in the morning into one of our delivery trucks.

    First stop: Our Lawrence Heights Community Food Space.

    A man with skids of food lowers them from the back of a delivery truck in a parking lot.

    The Community Food Space is located within the Lawrence Heights Community Centre in the dance studio.

    Our driver Oscar arrives at Lawrence Heights ahead of their program day at 11am. Volunteers help unload skids of food to put on the shelves and into the fridge as they set up for a busy day providing nourishing food to our community.

    A person wearing a red North York Harvest Food Bank apron holds their thumbs up and smiles with fresh lettuce visible in front of her.

    Tables, chairs, and shelving are pulled out of storage and loaded with non-perishable items from the morning’s delivery. In addition to non-perishables, clients will also have access to milk, eggs, bread, cucumbers, and of course, lettuce.

    Lawrence Heights serves a diverse community, supporting 1340 clients every month in meeting their food needs.

    A person wearing a mask holds a bag of fresh lettuce, smiling.

    One of our community members, Flor, says, “I was so happy to see lettuce available!”

    “It’s hard for seniors to find work. I’m having surgery soon, and I need the nutrients to be healthy, but when I go to the grocery store everything is so expensive,” Flor says.

    “Whenever I get fruits and vegetables from the food bank, I like to make them into healthy juices,” she adds.

    Every day our community comes together to ensure neighbours facing food insecurity have enough to eat. Every donation: From bottles of cooking oil, to pasta, and fresh produce makes this critical journey from our warehouse to our food spaces and into the hands of someone who needs it.

    Learn how you can donate food and funds to support our neighbours in need.

  2. Photovoice Project: Meet Hanna

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    Our Photovoice project draws from a participatory research method that uses photography and stories. Our aim is to provide a platform for our community to voice their lived experiences around food access. Hanna is a North York Harvest Food Bank client who agreed to share her story.

    By Hanna Subbota,
    Submitted April, 2024

    I am Hanna Subbota, and my daughter is Diana. We are Ukrainians, from a city in the Dnepropetrovsk region. I graduated from ZaporizhzhyaA woman stands over a stove holding a can of food she is pouring into a pot, smiling. University, where I studied medicine and worked as a nurse for five years before I became a chemistry and biology teacher for 18 years – and then I had to leave Ukraine.

    It is so sad what is happening in my hometown. Our city continues to be shelled every day. It is not safe anywhere.

    My 17-year-old daughter and I left the city of Nikopol on March 7, 2022, at the beginning of the war because in front of us is Energodar (by water, 8 kilometres away) and the Zaporozhye nuclear power plant, which was captured by our enemies on March 4, 2022.

    They started to scare us that the nuclear power plant would be blown up. If this happens, it will be worse than Chernobyl. A lot of people will die from radiation within a radius of 100-1000 kilometres. 

    We went through a difficult evacuation: We lived for 7 days in Poland on cots, 2 days in Germany, and then arrived in France, where we received a visa to Canada. We lived in France for almost 2 years, but over the last 3 months they stopped paying us assistance. 

    We began to accumulate debts, plus we borrowed money for tickets to Toronto, since our program (Assistance to Ukrainians) ends on March 31, 2024.  

    We received $4,500 to help the Ukrainians, but we paid $2,800 for two months rent for one room. We paid off debts, gave away the money we took from other people for tickets to Toronto – so there is no money left. I don’t have anything.

    A woman stands with an employee at a food bank who is wearing a red North York Harvest Food Bank apron.Right now, I have an urgent need to find housing. I am getting evicted in four weeks and it is very stressful – it is an emergency again for me and my family.

    I have not found a job yet. I do not speak English well. But North York Harvest Food Bank came to the rescue. 

    Now every Wednesday, once every two weeks, I go to the food bank for the necessary products: canned food, cereals, sweets, vegetables, fruits, herbs, and hygiene products.  

    We began to receive the necessary products from which we prepare food: our favorite borscht, mashed potatoes, porridge, salad. I am hoping to take courses to improve my English by so I can work in Canada. But first, I need to be financially stable and find housing.

    We are very grateful for the help of North York Harvest Food Bank and all the people who help us.  

    Thank you very much!!!

    A woman stands in her home around a table full of food.

  3. How your support changed a mother’s life

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    Your support changed a mother’s life

    Josephine was 20, pregnant, and terrified the first time she came to North York Harvest Food Bank.

    She was living in a shelter after fleeing an abusive relationship, unsure how she would provide food and shelter for her baby.

    Josephine was navigating motherhood by herself, but thanks to your support – she wasn’t alone.

    At North York Harvest, not only did she receive nutritious food to keep her and her baby healthy, she found support with resources like housing, furniture, clothing, and prenatal care.

    When she no longer had to focus all her energy on surviving, Josephine was empowered to return to school and start her own construction business. 

    Hear from Josephine how the care of her community helped her get back on her feet and provide food security to her family.

    A donation of any amount provides critical support to community members just like Josephine. You can change a life today by making a special gift 

  4. Community BBQ to Get Out the Vote this federal election!

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    Removing barriers at the ballot box

    As the need for food banks is reaching record highs, voter turnout in our community is reaching record lows.

    There are many barriers stopping people from making it to the ballot box.

    After paying rent and utilities, on average our community members only have about $7 per day to spend on food, transportation, medication and all other expenses. It’s not easy getting to the polls when getting there eats into your food budget. 

    The No. 1 reason people walk through our doors is the high cost of rent, and far too many don’t even have a permanent place to call home. It’s not easy exercising your right to vote when you don’t have a permanent address. 

    That’s why North York Harvest Food Bank held a Community BBQ to Get Out the Vote on Sunday, April 13.

    We had free food, games, raffles, face-painting, advocacy, and free transportation taking attendees to the polls to cast their vote.

    Over 600 people attended the BBQ throughout the day, with 75 folks heading to the polls. Many community members who voted said if it weren’t for this initiative, they wouldn’t have been able to vote.

    Watch a short highlight reel from our BBQ below!

    That week, our Community Engagement team also visited each of our four food spaces to shuttle over 100 clients to vote and ensure no one was turned away from exercising their right to vote. For some, it was their very first time voting.

    “This whole initiative, whether it was the BBQ or the shuttles from our food banks to the polling station was really just about making sure the people most impacted by the affordability crisis are having their voices heard in this election,” says North York Harvest’s Senior Advocacy Specialist Chiara Padovani.

    By removing barriers in the voting process, nearly 200 community members cast their ballot this federal election!

    Four people wearing red North York Harvest attire smile together at an advocacy tent at a community BBQ.

  5. Read our latest Impact Statement!

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    Building stronger communities, together

    Five people in red North York Harvest Food Bank aprons have their arms around each others' shoulders, smiling in a food bank setting.

    In this Impact Report, you’ll learn not only who you are helping today, but how we are working alongside our community to fight for long-term solutions to food insecurity.

    Emergency Food Support

    Between September 2024 – February 2025 we distributed 1.4 million lbs. of food across our network, ensuring each of the 30,000 clients we support every month received nutritious food.

    October was our busiest month, reaching 31,224 client visits.

    Our caring neighbours rallied together to hold 124 food drives to supply essential non-perishable foods like pasta, cooking oil, and canned meat and vegetables! 

    We also worked with 33 partner organizations including bakeries and manufacturers to procure additional food such as fresh produce.

    Advocacy Actions!

    With 1 in 10 Torontonians turning to a food bank, we know more food won’t solve food insecurity. That’s why our Community Engagement team was busy advocating for policy changes and mobilizing our network for real change. 

    Some highlights include:

    (September) We held our Final Community Advocacy Open House, where clients were invited to discuss the issues that are making it the mostTwo people post sticky notes ranking issues including housing and employment on to a paper. challenging for them to meet their food needs, and how we can work together to make our voices heard and demand solutions.  

    (October) Our Community Connector Daffodil spoke at Queen’s Park ahead of the Raise the Rates Rally, calling for an end to legislated poverty by doubling social assistance rates. 

    (November) Community Engagement delivered over 300 postcards from FeedOntario’s postcard campaign from clients who wrote to their MPPs about the affordability crisis and how it is impacting their ability to meet their basic needs. 

    (November) Executive Director Ryan Noble speaks with CBC, says crisis is being ignored by those in power

    (December) North York Harvest’s Senior Specialist of Advocacy, Chiara Padovani, joins a Feed Ontario panel to bust myths about food banks and the people who use them. 

    (December) North York Harvest clients joined together for a Community Art Build where they made signs, buttons and posters to use at upcoming rallies. 

    (January) North York Harvest deputes at the Toronto City Budget Committee, calling for increased funding for drop-in meal programs that serve life-saving meals all across our city. 

    (February) Ryan joins Mayor Olivia Chow to call for an expanded student nutrition program to fight child hunger. A man speaks into a microphone at a press conference for funding the expansion of the student nutrition program. In the background, fellow speakers smile.

    (February) Our Community Engagement team rented a bus to help mobilize 60+ clients to attend the City Budget Rally. Afterwards, we headed inside City Hall to hand-deliver our petitions calling for City Council to support a TTC Fare Freeze, more support for renters, an expansion of the student nutrition program, and increased funding for drop-in meal programs. Together we won all those things! 

    (February) Ahead of the provincial election, we set up Election info tables at our food spaces to share information with our community members on how, where and when to vote, and to provide non-partisan information on where the four main parties stood on some of the issues that impact our community members most.

    None of this would have been possible without your support; thank you for being there for our community.  View the Impact Statement

  6. Welcome to Bathurst-Finch Community Food Space

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    Bathurst-Finch in Photos

    A volunteer wearing a North York Harvest Food Bank apron holds a crate of fresh food in a food bank setting.

    Welcome to the Bathurst-Finch Community Food Space! It’s North York Harvest’s busiest food space, located in the Westminster-Branson community at the Herb Carnegie Centennial Centre. Follow along to learn more about Bathurst-Finch and the community we serve.

    A person lifts a box of food off of a pile and loads it onto a cart outside a food bank. In the background, someone unloads several more skids from a delivery truck.

    The North York Harvest delivery truck arrives in the morning with food for the week’s programs. In addition to essential non-perishable food received from the community, North York Harvest works with several partner organizations to procure high-quality fresh foods including meat, dairy and produce.

    A bag of potatoes are poured into a wooden bin with shelves of food visible in the background.

    Volunteers get to work unpacking the day’s deliveries onto the shelves and into the fridges ahead of service in the afternoon.

    Bathurst-Finch has three program days a week, serving over 3800 client visits per month.

    A person wearing a grey sweater smiles as they stand in a food bank.

    Bathurst-Finch has a dedicated team of nearly 40 volunteers who help out on a regular basis, including Jesse! Jesse has been with us since September, helping out with everything from client registration to receiving shipments, and helping our community engagement team with advocacy initiatives. 

    “As a person who has required food banks for most of my life, it feels good to be able to provide back to a service that has provided to me,” Jesse says.

    His favourite moment of volunteering so far was attending the Budget Rally in February 2025 at CIty Hall. The Community Engagement team mobilized 60+ food bank clients down to City Hall to attend the rally and hand-deliver petitions to our elected officials.

    A person in a red North York Harvest Food Bank sweater stands smiling in front of a banner that reads Welcome to Bathurst-Finch Community Food Space

    Julie has been working at North York Harvest since 2015, where she began as a student in community social work.

    “I like engaging with clients, you get to meet a lot of community members on different levels – not just inside the food space but in the community itself. 

    “For a lot of our members, this is their only option, it’s no longer a temporary solution. North York Harvest has been doing a lot of outreach at our food spaces to get more community members involved in our advocacy efforts to fight together for change.”

    A person stands behind the counter smiling at a food bank as they serve a client.

    North York Harvest uses a choice model as part of our commitment to dignified food assistance. Our volunteers show clients what is available on the shelves, and clients are able to choose what they would like to cook for themselves and their families. This allows clients to adhere to their own unique dietary or cultural restrictions, and it reduces food waste by not serving community members food they cannot use.

    An older adult is visible from behind as they wait to be served at the food bank. In the background, food bank staff pick food off of the shelves.

    Bathurst-Finch serves a diverse community from all walks of life, including many clients of Filipino and Ukrainian descent.

    Our Bathurst-Finch Community

    • Nearly 20% of client visits are seniors
    • 1 in 4 are children and youth
    • 57% of clients are from 1 or 2-person households
    • In the past 6 months, 25% of clients served were first-time clients

    Rows of canned tuna and canned meat sit on a shelf at a food bank.

    “Like most Ukrainians, we lived very well in our country, not needing anything. Everything was abundant. No one expected a full-scale invasion… It’s very scary to be in another country without even being able to provide ourselves with food. So we are extremely grateful to the food bank for providing us with such support. “ – Diana, client

    Four food bank staff hold various food items standing in front of the shelves at a food bank.

    There’s a reason North York Harvest calls its food banks ‘community food spaces.’ Beyond emergency food support, these are welcoming spaces where clients can connect with one another and build relationships with our volunteers and staff. 

    It’s where they can access wraparound supports for other vital resources like clothing and health services that improve their quality of life.  It’s also where community members, whose concerns are often ignored by those in power, can find platforms to use their voice for change.

    Thank you for joining us at Bathurst-Finch, and thank you to our donors, staff, and volunteers who help make this critical work possible every day.

    Together we are working toward our vision of a community where all members are able to meet their food needs.

  7. Our community mobilized for change – and won!

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    In December, the City of Toronto declared food insecurity an emergency.

    In the following two months, North York Harvest Food Bank collected hundreds of petition signatures, sent dozens of letters and gave deputations to urge every city councillor to pass a city budget that puts people first.

    For years North York Harvest has been making policy recommendations to government, but this year we mobilized our community like never before to take these issues to the doorstep of our decisionmakers and put them on notice.

    On the day of the official City budget deliberation, we brought a delegation of 60+ people from our community food banks and joined with other community members and organizations at the City Budget Rally outside City Hall.

    (In December our Community Action Group got together for an Art Build event, where North York Harvest clients made signs and posters. The event was a platform for our community to connect with one another on issues that are impacting them every day and use their voice for real change.)

    After the rally, we went into City Hall to deliver petitions to our elected officials, calling for them to support the following in the budget:

    A TTC fare freeze
    The TTC fare freeze means people won’t have to choose between transportation and their next meal.With food bank users having as little as $7.78 left per day after rent and utilities, even a small fare increase can make a big difference.

    More funding for renter supports
    Additional funding for RentSafeTO, the Toronto Rent Bank and the Tenant Support Program will help prevent evictions and protect affordable housing in Toronto.

    An expansion of the Student Nutrition Program
    With 1 in 4 food bank users being a child, access to nutritional food at school is life-changing.

    More funding for drop-in meal programs
    Drop-ins are providing life-saving meals to Toronto’s most vulnerable populations, and adding $530,000 to the Creating Health Plus budget would ensure these vital programs would at least be able to operate with the same level of funding as last year. 

    And together … we won!

    Dozens of people holding protest signs stand together during a rally outside City Hall

    Thanks to the advocacy of our community, the meaningful action of Mayor Olivia Chow and many city councillors, and the support of our donors who make this work possible, more children will have meals, more renters will have support, drop-in meal programs will continue to be able to serve vulnerable communities, and budgets won’t get squeezed even further by transit costs.

    Together we make change happen!

  8. A Home for Holly

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    This week’s guest blog is a client story by Holly.  Thank you so much Holly for sharing your story!

    Guest blog by Holly B

    My name is Holly and for most of my adult life I have been transient. 

    I also suffer with mental health and physical problems. I am unable to work and found it very hard to settle down. Although for the last couple of years I have found permanent housing. I thought I would be able to do everything on my own.

    I was able to pay my rent, phone and medications with the little money I had. Food was always last.  Being a type 1 diabetic that takes insulin every day, eating properly is very important. I soon found that I could not do everything on my own. I found the closest food bank to me and soon found out I was receiving more than help with my food.  I found a sense of community. I was meeting new people and gave me a good reason to get out of my house and not isolate myself. 

    At this point in my life I was in a bad relationship and the woman who patiently listens to everyone and their problems every Thursday offered me a opportunity to give back to the community and separate myself from my partner at the time. I was given the gift to help every week with deliveries. Now not only have I made new friends, community, help with food in my fridge, I was also given the gift to give back. I no longer just have a place to live, I have a home! 

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